Coffee Shop Series

Delivery & Returns

Delivery Times

Please note that due to the ongoing coronavirus pandemic, shipping times worldwide may vary, and due to Brexit, shipping times to Europe and the rest of the world will also be subject to delay.

All our products are shipped from the United Kingdom. Standard delivery times are:

UK

Royal Mail 1st Class: 1–2 working days

Europe

Royal Mail International: 3–5 working days

Rest of World

Royal Mail International: 6–7 working days

Shipping Service

All orders are shipped via Royal Mail.

Packaging

All our books are either shrink-wrapped or tissue-wrapped and packed in secure card-wrap mailers.

Lost or Delayed Orders

Please contact us at [email protected] and we will investigate the matter. We aim to answer all order queries within 24 hours during the working week (Monday to Friday, 10:30am to 5:30pm); weekend enquiries will be answered on the following Monday.

Returns and Damages

We accept all returns requested within 14 days of your product arriving. In such cases, we just ask that the item is returned in its original condition (for example, in it's original shrink-wrap). If you’d like to return a product, please get in touch at [email protected] to arrange this. All refunds exclude postage costs.

If your item has arrived damaged, please get in touch at [email protected] so we can arrange a replacement. Please also provide a description of the damage or photographs, which will also help us to avoid similar damage in the future.